MEET NONKUMBUZO MAZENDALA

Engineering
better flow.
With purpose.

I’m Nonkumbuzo Mazendala. I bring engineering thinking to everyday operations, connecting people, processes and technology to help work flow better.

Explore my work Get in touch
Pretoria, Gauteng · South Africa
AI styled portrait of Nonkumbuzo Mazendala in a green reflective vest in a warehouse
Nonkumbuzo MazendalaGraduate · Operations · Takealot.com
AI styled portrait based on her photograph
OperationsWarehouse & marketplace
Continuous improvementProcess & workflow
Digital capabilityAI & data tools
01 / A little about me

Curious by nature.
Practical by approach.

I'm Nonkumbuzo Mazendala, an Industrial Engineering graduate with experience in warehouse operations, ecommerce seller support and process improvement. Currently working in operations at Takealot, I’m passionate about improving how people, processes and technology work together to deliver efficient, reliable service.

My experience at DSV introduced me to the physical flow of stock and the detail behind reliable dispatch. At Takealot, I bring that process mindset into seller support, while developing my capabilities in SQL and AI assisted workflows.

Understand the operation

Get close to the work, from receiving and inventory to dispatch and seller queries.

Find the friction

Use process mapping, workflow analysis and stakeholder input to identify opportunities.

Support practical improvement

Connect clear documentation, thoughtful layouts and digital tools with operational needs.

02 / My experience

Learning where
the work happens.

Hands on exposure across supply chain operations and the fast moving world of ecommerce.

April 2026 · Present
CURRENT ROLE

Takealot.com

Graduate · Operations

Manage marketplace seller queries and complaints through Zendesk, including high return tickets and other operational concerns. Support professional communication and work with stakeholders to identify opportunities for more efficient ticket handling.

Contribute to an AI agent initiative in the Toqan workspace, exploring ways to streamline response workflows and reduce manual copying between systems. Continue developing SQL and operational data skills.

Seller supportZendeskAI assisted workflowsStakeholder collaboration
Previous experience
Rosslyn, South Africa

DSV Supply Chain

Industrial Engineering Student / Warehouse Operations Support

Worked with site and logistics engineers while rotating through inbound, inventory and outbound functions. Gained exposure to receiving, SKU and quantity checks, damage identification, labelling, put away and dispatch workflows.

Supported process mapping, continuous improvement and documentation. Used SAP for operational information and AutoCAD to develop a warehouse layout concept addressing parcels missed during dispatch.

Warehouse operationsProcess mappingSAPAutoCAD
03 / Selected contributions

Small details.
Meaningful opportunities.

Two examples of applying an engineering mindset to real operational challenges.

01 / WAREHOUSE FLOWReceiveOrganiseDispatchProcess illustration · Warehouse layout concept
DSV SUPPLY CHAIN · LAYOUT CONCEPT

Making dispatch priorities more visible.

A warehouse layout concept addressing outbound parcels being left behind when high rise parcels were missed during dispatch prioritisation.

AutoCADWorkflow analysis
Explore the contribution

The challenge

Dispatch priorities could result in parcels in high rise storage being overlooked.

My contribution

Developed an improved layout concept and prepared AutoCAD drawings, informed by warehouse exposure and process mapping activities.

Capability demonstrated

Translating an operational observation into a practical layout proposal and communicating it through technical drawings.

Concept developed. Implementation results and measured savings are not documented.

02 / CONNECTED SERVICESeller queryAI assisted supportResponseWorkflow illustration · AI initiative contribution
TAKEALOT.COM · AI AGENT INITIATIVE

Supporting smarter seller responses.

Contributing frontline seller support experience to an initiative exploring AI assisted responses and less manual handling between systems.

ToqanZendeskProcess improvement
Explore the contribution

The opportunity

Streamline ticket response workflows and reduce repetitive copy and paste tasks between operational systems.

My contribution

Contribute to the AI agent initiative in Toqan and work with operational stakeholders and my line manager to identify workflow improvements.

Capability demonstrated

Connecting daily service needs with emerging digital tools and collaborative problem solving.

Contributing initiative. Measured outcomes are not documented.

04 / My toolkit

Capabilities that
connect the dots.

A blend of operational understanding, analytical thinking and developing digital skills.

Operations & service

  • Inbound, inventory & outbound
  • Customer and seller query resolution
  • Logistics operations support
  • Cross functional communication
  • Service quality and accuracy

Process & improvement

  • Process mapping and workflow analysis
  • Continuous improvement
  • SOP and process documentation
  • Warehouse layout concepts
  • Collaborative problem solving

Systems & technology

  • Zendesk & Toqan AI workspace
  • SAP & Warehouse Management Systems
  • SQL / BigQuery, developing skills
  • Looker, exposure
  • AutoCAD & Microsoft Office
05 / Education & learning

A strong foundation.
Always building on it.

Industrial Engineering degree

Tshwane University of Technology

Completed 2025Graduated April 2026

Certifications & training

Google BigQuery SQL Certificate · Takealot
Lean Six Sigma Green Belt
Lean / continuous improvement training · DSV
06 / Let’s connect

Good conversations
open new possibilities.

For professional opportunities, collaboration or a conversation about engineering and operations, get in touch.

EMAIL MEnonkumbuzomazendala@gmail.comCALL ME+27 66 173 7334
Pretoria / Gauteng, South Africa